Crikeya's Terms & Conditions — transparently, in Bengali

Crikeya (www.crikeya.bet) is an online entertainment platform offering Sports Betting, lottery, and other gaming services. These Terms & Conditions ("Terms") form a legally binding agreement between Crikeya and all of its registered members.

By creating an account on Crikeya or using any of our services, you confirm that you have read, understood, and agreed to these terms and conditions in full. If you do not agree with any part of these terms, please refrain from using our services.

These terms and conditions apply to all Crikeya products and services — including the website, mobile app, and any new platforms launched in the future.

To use Crikeya's services, you must create a valid account. All information provided during registration must be accurate, complete, and your own. Opening an account with false information is a direct violation of these Terms and may result in account termination.

• Each individual may only hold One Account You may have one account only. Creating multiple accounts is strictly prohibited.
• The mobile number and email address provided at registration must belong to you personally.
• Keeping your account password secure is entirely your responsibility. You should never share your login credentials with anyone.
• Crikeya may request identity verification (KYC) documents at any time — such as a National ID, passport, or driving license.
• Withdrawals may be restricted until KYC verification is complete.

To use Crikeya's services, you must meet the following eligibility requirements:

• You must be at least 18 Years Crikeya's services are not available to minors.
• Online gaming must be legally permitted in the region from which you are accessing the platform.
• You must be of sound mind and capable of making independent decisions.
• If your account has previously been permanently closed by Crikeya, opening a new account is strictly prohibited.

Crikeya takes the protection of minors very seriously. If any account is found to have provided a false age, all funds in that account will be forfeited and the account will be permanently closed.

Crikeya currently supports deposits via bKash, Nagad, and Rocket. Bank transfers are also accepted. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum deposit: ৳20 (twenty taka only)
• Maximum daily deposit: Determined by account tier
• Minimum withdrawal: ৳200
• Withdrawal processing time: Usually completed within 24–72 hours
• Withdrawals must be made through the same method used for the original deposit.
• No extra charges on deposits. Standard payment gateway fees may apply on withdrawals.

If any transaction appears suspicious, Crikeya may place it on hold pending verification. This is done solely for your protection.

Crikeya regularly offers a variety of bonuses and promotional deals. Each offer has its own specific terms, detailed on the offers page. The following general rules apply to all bonuses:

• The welcome bonus is available to new registered members one time only.
• Bonus funds cannot be withdrawn directly — a specified Wagering Requirements wagering requirement is met before funds become withdrawable.
• Multiple accounts or multiple members of the same household may not claim the same bonus.
• Claiming bonuses using a VPN or proxy is strictly prohibited.
• Crikeya reserves the right to modify or cancel any bonus offer at any time without providing a reason.
• If bonus abuse is detected, the bonus will be voided and any associated winnings will be forfeited.

The following rules apply to all betting on Crikeya at all times. They apply equally to every member, with no exceptions.

• Once a bet is confirmed, it cannot be changed or cancelled — this applies to live betting as well.
• If an event is cancelled, the full stake for that bet will be refunded.
• If incorrect odds are displayed due to a technical error, Crikeya reserves the right to recalculate the bet at the correct odds.
• Winning numbers in the lottery are determined by an automated Random Number Generator (RNG), which is regularly audited by an independent third party.
• Any evidence of match fixing or attempting to gain an unfair advantage will result in immediate account closure.

For significant wins, Crikeya may carry out additional verification. This is a standard security measure and will not prevent the winning member from receiving their prize.

Crikeya is committed to maintaining a fair and safe environment. The activities listed below are strictly prohibited and may result in account termination and legal action:

• Using Crikeya for money laundering or concealing the source of illegal funds.
• Using bots, scripts, or automated software to access the platform.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Attempting unauthorized access to another member's account.
• Operating multiple accounts from the same IP address or device.
• Impersonating a Crikeya employee or representative.
• Harassing, threatening, or engaging in misconduct toward other members on the platform.

Crikeya treats the protection of your personal data as its highest priority. We do not sell or share your information with any third parties. Our full privacy policy here will be available.

• Your information is collected solely for the purposes of account management and service improvement.
• All data is protected with SSL encryption.
• Information may be disclosed to authorities when required by law.
• You may request to update or delete your personal data at any time.

Crikeya reserves the right to suspend or permanently terminate an account without prior notice in the following circumstances:

• Violation of any clause within these Terms & Conditions.
• Registering with false information.
• Suspected fraudulent activity or cheating.
• If your account has been inactive for an extended period (more than 12 months).
• By order of a court or regulatory authority.

You may contact our support team at any time to request account closure. You will be given the opportunity to withdraw any valid balance before the account is closed.

If you have a dispute regarding any transaction, reward, or account matter, please contact our support team first. We aim to resolve all issues as quickly and smoothly as possible.

• Any complaint must be submitted within Within 30 days to report the issue. Complaints submitted after this period may not be accepted.
• How to file a complaint: live chat, email, or Help Center.
• Our team will provide a formal response within 7 business days.
• If both parties cannot reach an agreement, the matter will be resolved through a neutral third-party mediator.

Crikeya reserves the right to update or modify these Terms & Conditions at any time. For any significant changes, we will provide at least 7 days ago We'll notify you on your registered mobile number or email address.

If you continue using Crikeya after any changes take effect, you will be considered to have accepted the updated Terms & Conditions. We recommend reviewing this page regularly.

• The date of any update will always be shown at the top of this page.
• Previous versions are available from support upon request.
• Emergency security changes may take effect immediately.