From opening an account to making withdrawals — we're here to help every step of the way. Search below or select a category to get started.
Select the category that best fits your issue — you'll find the relevant guides and solutions there
Everything you need for account registration, email verification, password resets, profile updates, and identity verification.
12 GuidesLearn about deposit methods including bKash, Nagad, and Rocket — covering minimum amounts, failed transactions, and processing times.
15 GuidesEverything you need to know about submitting withdrawal requests, approval times, maximum limits, rejection reasons, and how to receive your funds faster.
10 GuidesTerms and usage guidelines for welcome bonuses, deposit bonuses, free bets, cashback, and promotional offers.
9 GuidesSports Betting, live betting, casino games, understanding odds, cancelling bets, and issues with bet results.
18 GuidesApp downloads, login issues, pages not loading, browser-related problems, and security settings.
11 Guides
Creating an account on Crikeya only takes a few minutes. Just follow the steps below.
Fill in the form with your mobile number, email, and a strong password. Make sure your mobile number is active, as an OTP will be sent to it.
After registration, a 6-digit OTP will be sent to your mobile number. Enter it within 5 minutes. If you don't receive the OTP, click the "Resend" button.
Complete your profile with your real name, date of birth, and address. This information is used during withdrawal verification, so it's important to get it right.
Upload a photo of your national ID or passport. Verification is usually completed within 24 hours. Withdrawals are limited without KYC.
Forgot Your Password? Click "Forgot Password" on the login page. A reset link will be sent to your registered mobile number or email. The link is valid for 15 minutes.
Account Locked? After 5 incorrect password attempts, your account will be locked for 30 minutes. Wait for the time to pass and try again, or contact support for assistance.
Two-Factor Authentication (2FA): We recommend keeping 2FA enabled to keep your account secure. You can activate it from the "Security" section in Settings.
Account Suspended? Accounts may be temporarily suspended if a policy violation or suspicious activity is detected. Please email support@crikeya.bet.
How much you can deposit or withdraw with each method, and how long it takes
| Payment Methods | Minimum Deposit | Maximum Deposit | Minimum Withdrawal | Processing Time | Status |
|---|---|---|---|---|---|
| bKash | ৳200 | ৳50,000 | ৳500 | Instant | Active |
| Nagad | ৳200 | ৳50,000 | ৳500 | Instant | Active |
| Rocket | ৳300 | ৳30,000 | ৳500 | 1–3 Minutes | Active |
| Bank Transfer | ৳1,000 | ৳2,00,000 | ৳2,000 | 1–3 Business Days | Regular |
| Credit/Debit Card | ৳500 | ৳1,00,000 | ৳1,000 | Instant | Active |
If a deposit fails: For failed transactions, funds are typically returned within 24 hours. If not, please contact support with your transaction ID.
Withdrawal Process: KYC verification is mandatory before your first withdrawal. Withdrawal requests cannot be processed without it.
Useful information for both new and existing members
It's natural to have questions when using an online betting platform. The Crikeya Help Center was built with our users in mind — in plain, straightforward language, so anyone can find their way around regardless of technical background.
A common situation is making a deposit and not seeing it reflected in your balance right away. This is usually just a temporary processing delay — your balance should update within a few minutes of your bKash or Nagad transaction going through. If it's been more than 15 minutes, contact us via Live Chat with your transaction ID and we'll sort it out immediately.
Withdrawals generate the most questions, and the most common one is: "How long until I receive my money?" The answer depends on a few factors: whether your KYC verification is complete, whether any bonus wagering requirements have been met, and which payment method you've chosen. For bKash and Nagad, funds typically arrive within 1–6 hours — often faster.
Bonuses can be confusing for many users. The key thing to understand is that bonus funds can't be withdrawn directly — you first need to place a certain amount in bets. This is known as the "wagering requirement." At Crikeya, these conditions are clearly stated on each bonus details page, but if anything is unclear, our support team is happy to walk you through it.
App-related questions come up often. The Crikeya mobile app is available on both Android and iOS. If the app won't load or keeps crashing, start by clearing the cache and updating to the latest version. If the issue persists, the mobile website works just as well and delivers a nearly identical experience.
Crikeya also takes responsible gaming seriously. If you feel your betting is getting out of hand, you can set deposit limits or take a temporary break directly from your account settings. Our support team is always on hand to help with this.
Questions about lotteries and vouchers also come up often. When redeeming a voucher code, copy it carefully — extra spaces or incorrect characters will cause it to fail. After purchasing a lottery ticket, check your confirmation email and note the draw date and time.
Having a few details ready when you contact support will help us resolve your issue faster: your registered mobile number, a brief description of the problem, and where applicable, your transaction ID or a screenshot. This helps our support agents understand the situation quickly and saves everyone time.
Crikeya believes great service isn't just about a great platform — it's about being there when you need it. That's why we offer 24/7 support, seven days a week, in Bengali, in your language.
Whatever the issue, we're here — reach out through whichever channel works best for you
For the fastest help, use Live Chat. A Bengali-speaking agent will typically respond within 5 minutes.
Online NowFor complex issues, sending documents, or detailed complaints, reach out by email. We respond within 24 hours.
support@crikeya.betOur detailed FAQ page covers the most common questions — check there before reaching out to support.
View FAQ
Direct answers to the most frequently asked questions