Everything about how the information you share with Crikeya is collected, used, and kept secure is explained here in plain English. No hidden agendas — just full transparency.
Welcome to Crikeya. This Privacy Policy explains how we collect, use, and protect your personal information. As one of Bangladesh's most trusted online gaming platforms, Crikeya treats your privacy as its highest priority.
By using the Crikeya website, mobile app, or any of our other services, you agree to this Privacy Policy. Please read it carefully.
This policy applies solely to Crikeya's main website (crikeya.bet) and all sub-domains and applications we operate. Crikeya is not responsible for any third-party links or services.
Crikeya collects various types of information, which comes in two ways — data you provide directly, or data collected automatically.
Information you provide directly:
Automatically Collected Information:
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Contact | Account Creation & Communication | Yes |
| National ID Card | KYC Verification | Yes for Withdrawal |
| Payment Information | Transaction Processing | Yes |
| Device & IP | Security & Fraud Prevention | Automatic |
| Betting Records | Services & dispute resolution | Automatic |
Crikeya uses your information only for specific, legitimate purposes. No data is collected or used unnecessarily. The main reasons we use your information are:
Crikeya uses industry-leading technology to protect your data. Our security layers are outlined below:
Crikeya's website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience.
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause parts of the site to not function properly.
Crikeya does not retain data beyond what is necessary. Retention periods vary depending on the type of data:
| Data Type | Retention period | Reason |
|---|---|---|
| Account Information | Active account period + 5 years | Legal Requirements |
| Transaction Records | 7 years | Financial Regulations |
| KYC Documents | 5 years | Regulatory Obligations |
| Support Conversations | 3 years | Dispute Resolution |
| Cookies data | 1 Year | User preferences |
| Marketing Information | Until Opt-Out | Promotional communications |
After the retention period, data is securely deleted or fully anonymized.
As a Crikeya member, you have several important rights over your own data. All of these rights can be exercised free of charge.
You have the right to know what information we hold about you. A copy will be provided within 30 days of your request.
You have the right to correct any inaccuracies in your information. This can be done through your profile settings or by contacting support.
In certain circumstances, you may request that your data be deleted, except where retention is required by law.
You have the right to receive your data in a standard format (CSV or JSON) and transfer it to another platform.
You may object at any time to your data being used for marketing purposes.
You may withdraw any previously given consent at any time. This does not affect the lawfulness of prior use.
Crikeya strictly does not provide any services to individuals under the age of 18. We take special care to protect the privacy of minors.
Crikeya may update this Privacy Policy as needed. If changes are made, we will notify you through the following methods:
Continued use of the site after any changes will be taken as your acceptance of the updated policy.
Contact us for any privacy-related questions, concerns, or requests:
Our privacy team will respond to your request within 48 business hours. For urgent matters, reaching out via live chat will get you a faster resolution.
It's not just about compliance — we actively work to protect your data at every step.
Every transaction and piece of personal information is protected with 256-bit AES encryption. No third party can access this data.
Crikeya never sells your personal data or shares it with advertising networks. Your information is used solely to serve you.
Enable OTP verification at login to add an extra layer of security to your account and prevent unauthorized access.
What data we hold, why we hold it, and how long we keep it — all explained clearly on this page.
Our Bengali-speaking support team is available 7 days a week to help with any privacy-related questions.
Crikeya complies with international data protection standards. Our systems are regularly verified through third-party audits.
The most frequently asked questions from our users.
Your data is fully protected at Crikeya. Register now and start Bangladesh's most trusted gaming experience.